Requesting help with an order
If you believe a payment was made in error, was duplicated, or an ordered output cannot be delivered because of a Layro technical issue, email admin@layro.tech within 7 days of payment. Include your account email and the payment or order reference. Do not send payment credentials.
Digital source packages and add-ons
Once a source package is unlocked or downloaded, or an add-on has been activated for a project, it is a digital deliverable and is normally non-refundable. We will investigate genuine technical delivery failures and provide a replacement, correction, account credit, or refund where appropriate.
Managed hosting
You may request cancellation before a hosted site is provisioned. After provisioning or publication, hosting fees cover setup and reserved infrastructure and are normally non-refundable for the current billing period, except where required by applicable law or where Layro cannot provide the purchased service.
How approved refunds are issued
Approved refunds are returned to the original payment method through the payment provider whenever possible. Processing times depend on the provider and bank. This policy does not limit rights available under applicable law.